We are independently owned and operated by two Hawke’s Bay practitioners. Our independence is important, because it means we are not aligned to any one hearing aid manufacturer or incentivised to fit a particular brand of product. Every client has individual needs, and we provide the exact services and products to meet those specific requirements.

Hearing & Balance owners Dion Hutchinson-Jones and Carly Hensman are experienced practitioners who both work full time in the clinic to ensure continuity of care for their clients. We are committed to excellent communications, so that every client understands what is happening to their hearing and has the information they need to make an informed decision.

We are committed to providing you with the best and most affordable hearing healthcare. We have an extensive range of hearing aid solutions with a big price range. Some hearing aid companies mark their prices up to mark them down, so they can advertise large discounts. At Hearing & Balance we start at a fair price. We also acknowledge that hearing aids are a big investment, so offer a free, 10 day, no-obligation trial of hearing aids to help you make your decision.

Our leading team of expert Audiologists have been extensively trained in all aspects of audiology, not just fitting hearing aids. Dion and Carly are the only providers in Hawke’s Bay to offer Lyric (Hawke’s Bay’s only invisible hearing aid), Auditory Processing Disorder (APD) assessments, and comprehensive vestibular (balance) assessments. We believe everyone has the right to better hearing, which is why we go to Wairoa every Friday to provide an accessible audiology healthcare service right across the Bay.